Last updated: 25 October 2026
This policy explains how to cancel an order, return products and get a refund from Elyvita Ltd ("we", "us"), which operates the MyDailyPocket brand (UIC 208626481, 1343 Sofia, Liulin, bl. 202, ent. B, floor 4, apt. 31, Bulgaria; contacts@mydailypocket.com). It forms part of our Terms of Service. Nothing in this policy limits your statutory rights as a consumer.
1. Your 14-day right of withdrawal
1.1 Right of withdrawal. You have the right to withdraw from your purchase within 14 days without giving any reason.
1.2 When the 14 days start. The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier who you name, take physical possession of the goods. If your order arrives in several parcels, the 14 days run from the day you receive the last parcel. For a subscription, the 14 days run from the day you receive your first pouch. Later pouches can still be returned unopened under our 30-day goodwill return (section 2).
1.3 How to withdraw. To exercise the right of withdrawal, you must inform us of your decision to withdraw by a clear statement, by email to contacts@mydailypocket.com or by post to the address above. You may use the model withdrawal form at mydailypocket.com/pages/eu-withdrawal-form, at the end of this policy or in the Annex to our Terms of Service, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication before the withdrawal period has expired.
1.4 Sending the goods back. Please email contacts@mydailypocket.com for return instructions. Send the goods back without undue delay and in any event no later than 14 days from the day you tell us you are withdrawing. The deadline is met if you send the goods back before the 14 days have expired. You bear the direct cost of returning the goods. We recommend a tracked service.
1.5 Your refund. If you withdraw, we will reimburse all payments received from you, including the standard delivery cost. If you chose a more expensive delivery option than the least expensive standard delivery we offer, we do not refund the extra cost. We will make the refund without undue delay and in any event no later than 14 days from the day we are informed of your decision to withdraw. We use the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent them back, whichever is the earliest.
1.6 Returning only part of an order. If you withdraw from only part of an order, we refund the price of the items you return.
1.7 Handling the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.
1.8 Exception: opened supplements. For health-protection and hygiene reasons, the right of withdrawal does not apply to sealed pouches that have been unsealed after delivery (Article 16(e) of Directive 2011/83/EU, as transposed in Bulgarian law). Sealed, unopened pouches remain covered by this right.
2. Our 30-day goodwill return (sealed pouches)
On top of your statutory rights, you can return any sealed, unopened pouch within 30 days of delivery, including pouches from a subscription, for a refund of the product price. Original delivery costs are not refunded under this goodwill return, and you pay the return postage. Email contacts@mydailypocket.com with your order number and we will send return instructions. We refund within 14 days of receiving the pouch. This goodwill return is in addition to your 14-day right of withdrawal and does not reduce it. Opened or used products cannot be returned under it, for hygiene reasons.
3. Faulty, damaged or incorrect items
If a product arrives damaged, is faulty, is past its best-before date, or is not what you ordered, you are entitled under EU and Bulgarian consumer law to have it brought into conformity (replacement), or to a price reduction or a refund. This is free of charge to you, including any return postage. Please email contacts@mydailypocket.com with your order number and, if possible, a photo. Contacting us soon after delivery helps us claim from the carrier, but this does not shorten your legal rights.
4. Subscriptions
You can cancel or pause your subscription at any time before your next billing date, from your account or by emailing contacts@mydailypocket.com. You will not be charged again after you cancel. A pouch that has already been billed before you cancel will still be sent, and you can return it under sections 1–3 above. Cancelling a subscription does not affect your right of withdrawal or your statutory rights.
5. How refunds are paid
Refunds are made to your original payment method, at no cost to you. Your bank or card provider may take a few extra days to show the funds.
6. Purchases from other sellers
This policy covers orders placed directly on mydailypocket.com. For products bought from another retailer, please contact that retailer.
7. Contact
Elyvita Ltd (MyDailyPocket) · contacts@mydailypocket.com · www.mydailypocket.com
1343 Sofia, Liulin, bl. 202, ent. B, floor 4, apt. 31, Bulgaria · UIC 208626481
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: Elyvita Ltd (MyDailyPocket), 1343 Sofia, Liulin, bl. 202, ent. B, floor 4, apt. 31, Bulgaria; contacts@mydailypocket.com
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
- Ordered on (*) / received on (*):
- Order number:
- Name of consumer(s):
- Address of consumer(s):
- Signature of consumer(s) (only if this form is notified on paper):
- Date:
(*) Delete as appropriate.
MyDailyPocket® | Operated by Elyvita Ltd | UIC: 208626481 | Registered in the Republic of Bulgaria | 1343 Sofia, Liulin, bl. 202, ent. B, floor 4, apt. 31